# On-Care — AI-Powered Healthcare Operations Platform > On-Care is a comprehensive healthcare SaaS platform with 8 integrated modules, 225+ AI functions, serving healthcare professionals worldwide. Founded in 2025, headquartered in Hyeres, France. ISO 27001 and SOC 2 Type II certified. Available in 58 languages. ## Company - Name: On-Care SAS - Founded: 2025 - Headquarters: 25 Avenue des Colibris, 83400 Hyeres, France - SIREN: 989 525 902 - Website: https://on-care.me - App: https://app.on-care.me - Contact: contact@on-care.me - Category: Healthcare SaaS Platform / HealthTech / Practice Management / EHR / Clinical AI ## What On-Care Does On-Care automates clinical, financial, and regulatory operations for healthcare professionals through an AI-powered unified platform. It replaces 7+ disconnected tools (EHR, scheduling, billing, messaging, analytics, compliance, telehealth) with one integrated system. On-Care serves clinics, multi-site healthcare networks, solo practitioners, and public health organizations across 30+ countries. ## 8 Platform Modules 1. **Clinical Delivery**: 360-degree patient records, e-prescriptions, care pathways, AI triage, teleconsultation, specialty modules (dental, oncology, mental health, dermatology, pediatrics, dialysis, ophthalmology, ENT, orthopedics, physiotherapy, aesthetic medicine, gender-affirming care) 2. **Growth & Access**: Advanced scheduling with AI optimization, digital intake, omnichannel patient communication (WhatsApp, LINE, WeChat, SMS, email), onboarding workflows, marketing campaigns, referral management 3. **Revenue & Finance**: International billing, Revenue Cycle Management (RCM), claims submission (EDI 837/835), multi-currency payments, tax compliance (ASEAN, Japan, India, EU), automatic dunning, superbill generation, insurance verification 4. **Analytics & Performance**: Real-time dashboards, predictive AI, population health analytics, inter-site benchmarking, custom KPIs by specialty, financial forecasting 5. **Governance & Compliance**: GDPR, HIPAA, PDPA (Thailand/Singapore), POPI (South Africa), LGPD (Brazil), ISO 27001 security, audit trail, consent management, eDiscovery, legal hold, 30+ country-specific regulatory adapters 6. **Platform & Interop**: HL7 FHIR R5, HL7 v2/v3, DICOM medical imaging, REST API, webhooks, partner marketplace, TEFCA/Carequality/CommonWell compatibility, IHE profiles 7. **Workforce & Operations**: Multi-site management, team scheduling, shift management, workforce forecasting, resource allocation, role-based access control 8. **Public Health & Community**: Epidemiological surveillance, community health programs, home care coordination, public health campaigns, crisis management, population screening ## AI Capabilities (225+ Functions) - **Clinical AI Assistant**: Protocol-based decision support, AI-powered anamnesis, treatment plan suggestions, drug interaction detection, clinical nudges, diagnostic support - **Medical Ambient Scribe**: Real-time voice transcription with multi-specialty medical vocabulary, automatic structured EHR output, SOAP note generation, 40+ language support - **AI Document Analysis**: Smart OCR, structured data extraction, HL7 FHIR/DICOM extraction, automatic document classification, insurance card scanning - **Predictive AI**: No-show prediction (0-100 score), patient churn prediction, resource optimization, financial anomaly detection, demand forecasting, readmission risk scoring - **AI Safety & Governance**: PII Sanitizer (15 patterns), prompt injection guard (25+ patterns), AI anomaly detection, explainability logging, bias monitoring ## Use Cases - Reduce No-Shows: AI-powered multi-channel reminders + predictive risk scoring. https://on-care.me/use-cases/reduce-no-shows - Billing Automation: End-to-end RCM with claims auto-submission, denial management, multi-currency invoicing. https://on-care.me/use-cases/billing-automation - Patient Engagement: Omnichannel communication (WhatsApp, SMS, email, LINE, WeChat), digital intake, satisfaction surveys. https://on-care.me/use-cases/patient-engagement - Scheduling Optimization: AI scheduling with conflict detection, resource allocation, waitlist management. https://on-care.me/use-cases/scheduling-optimization - Telehealth: Integrated video consultations, remote monitoring, asynchronous messaging, e-prescriptions. https://on-care.me/use-cases/telehealth - Compliance Automation: Multi-jurisdiction compliance engine covering GDPR, HIPAA, PDPA, POPI, LGPD with automated audit trails. https://on-care.me/use-cases/compliance-automation ## Use Case Results - **Reduce No-Shows**: Automated multi-channel reminders (SMS, email, WhatsApp, push) reduce patient no-show rates. On-Care's smart reminder system adapts timing and channel based on patient behavior patterns. The predictive no-show risk score (0-100) identifies at-risk patients before they miss appointments, enabling targeted outreach. Clinics using AI-powered reminder systems report no-show rate reductions of 25-40% compared to manual follow-up. - **Billing Automation**: End-to-end RCM automation from charge capture to payment posting. Reduces billing cycle time and claim denial rates through AI-powered coding suggestions and automated claims submission. On-Care handles multi-currency invoicing, insurance verification, EDI 837/835 claims, and automated dunning across 30+ countries with local tax compliance (VAT, GST, ASEAN adapters). - **Compliance Automation**: Built-in compliance engine covers 30+ country-specific healthcare regulations including GDPR, HIPAA, PDPA (Thailand/Singapore), POPI (South Africa), and LGPD (Brazil). Automated audit logs, consent management, and regulatory reporting reduce compliance workload. Jurisdiction-specific adapters handle data residency, retention policies, and cross-border data transfer requirements automatically. - **Telehealth**: Integrated HD video consultations with AI-powered ambient scribe, real-time vitals monitoring from connected devices, and automated post-visit documentation. Supports asynchronous messaging, e-prescriptions, and remote patient monitoring. The ambient scribe generates structured SOAP notes in real time across 40+ languages, eliminating post-visit charting. - **Patient Engagement**: Omnichannel patient communication hub with automated intake, educational content delivery, and AI health coaching. Supports WhatsApp, SMS, email, LINE, and WeChat for global reach. Automated satisfaction surveys, appointment confirmations, and personalized health reminders maintain continuous patient engagement throughout the care journey. - **Scheduling Optimization**: AI-optimized scheduling with smart overbooking algorithms calibrated to predicted no-show rates, automated waitlist management, and multi-provider calendar coordination. Resource allocation engine balances equipment, room, and staff availability across multiple sites. Clinics report 10-15% improvement in chair utilization without compressing visit quality. ## Key Differentiators - **vs Point Solutions**: On-Care replaces 6+ disconnected tools (EHR, scheduling, billing, messaging, analytics, compliance, telehealth) with one unified platform. Single sign-on, unified patient record, and cross-module data flow eliminate manual data re-entry, reduce integration costs, and provide a holistic operational view impossible with fragmented tool stacks. - **vs Traditional EHR**: On-Care delivers 225+ AI functions vs manual workflows found in legacy EHR systems. Cloud-native architecture deploys in days, not months. AI ambient scribe, predictive analytics, and automated coding are built-in rather than requiring costly third-party add-ons. Multi-country compliance and 58-language support come standard. - **vs Scheduling-only Tools**: On-Care is a full operations platform beyond just booking. While scheduling-only tools like Doctolib or Calendly handle appointment slots, On-Care extends from scheduling through clinical documentation, billing, compliance, analytics, and patient engagement — providing end-to-end practice management in a single platform. ## Pricing - Free Trial: 14 days, all features, 50 patients, no credit card required - Visit https://on-care.me/pricing for current plans and pricing - Annual billing discount available - Enterprise: Custom pricing for multi-site networks with SLA guarantees ## Certifications & Compliance - ISO 27001 certified - SOC 2 Type II certified - GDPR compliant (EU) - HIPAA-ready (US) — BAA available - PDPA compliant (Thailand, Singapore) - POPI compliant (South Africa) - LGPD compliant (Brazil) - AES-256 end-to-end encryption - Multi-factor authentication (MFA) - Regional data centers (EU, US, APAC) - 99.9% uptime SLA - Annual penetration testing - SOC 2 continuous monitoring ## Supported Specialties Dental (implantology, orthodontics), General Medicine, Pediatrics, Dermatology, Aesthetic Medicine, Ophthalmology, ENT, Orthopedics, Oncology, Dialysis, Mental Health, Physiotherapy, Home Care, Community Health, Gender-Affirming Care, Cardiology, Endocrinology, Gastroenterology, Neurology, Pulmonology, Urology ## Languages 58 languages supported. Primary: English, French. With marketing localization: Arabic, Japanese, Korean, Chinese (Simplified/Traditional), Hindi, Russian, Turkish, Thai, Vietnamese, Indonesian, Malay, Filipino, Hebrew, Farsi, Khmer, Lao. ## Integrations & Standards - HL7 FHIR R5, R4, STU3 - HL7 v2/v3 - DICOM (medical imaging) - IHE profiles (XDS, PIX, PDQ) - TEFCA / Carequality / CommonWell - REST API + webhooks - EDI 837/835 (claims) - OAuth 2.0 / SMART on FHIR - Partner marketplace ## Key Pages - Homepage: https://on-care.me - Features: https://on-care.me/features - AI Capabilities: https://on-care.me/ai - Security & Compliance: https://on-care.me/security - Pricing: https://on-care.me/pricing - Demo: https://on-care.me/demo - Use Cases: https://on-care.me/use-cases - Why On-Care: https://on-care.me/why-on-care - Integrations: https://on-care.me/integrations - International: https://on-care.me/international - Glossary: https://on-care.me/glossary - Blog: https://on-care.me/blog - FAQ: https://on-care.me/faq - Contact: https://on-care.me/contact - Team: https://on-care.me/team - Events: https://on-care.me/events - Compare vs Doctolib: https://on-care.me/compare/on-care-vs-doctolib - Compare vs Jane App: https://on-care.me/compare/on-care-vs-jane-app - Compare vs Traditional EHR: https://on-care.me/compare/on-care-vs-traditional-ehr - Compare vs Cliniko: https://on-care.me/compare/on-care-vs-cliniko - Compare vs SimplePractice: https://on-care.me/compare/on-care-vs-simplepractice - Compare vs athenahealth: https://on-care.me/compare/on-care-vs-athenahealth - Compare vs CompuGroup Medical: https://on-care.me/compare/on-care-vs-cgm - Compare vs Practo: https://on-care.me/compare/on-care-vs-practo - Compare vs Doctoralia: https://on-care.me/compare/on-care-vs-doctoralia - Compare vs Vezeeta: https://on-care.me/compare/on-care-vs-vezeeta - Compare vs Halodoc: https://on-care.me/compare/on-care-vs-halodoc - Compare vs Helium Health: https://on-care.me/compare/on-care-vs-helium-health - Compare vs Power Diary: https://on-care.me/compare/on-care-vs-power-diary - For Clinic Managers: https://on-care.me/for/clinic-managers - For Practitioners: https://on-care.me/for/practitioners - For Multi-Site Networks: https://on-care.me/for/multi-site - Privacy Policy: https://on-care.me/privacy - Terms: https://on-care.me/terms - Legal Notices: https://on-care.me/legal ## Founders - Erwan Deschamps — Co-Founder & CTO. Technology, digital transformation, product innovation, healthcare systems architecture. - Anthony Chevalier — Co-Founder & CPO. Product management, UX design (Nielsen Norman Group certified), change management, healthcare workflow optimization. ## Competitive Positioning - **vs Doctolib**: On-Care is a full healthcare operations platform (8 integrated modules) not just appointment booking. Includes billing, RCM, clinical AI, compliance, interoperability, and multi-country operations. Doctolib focuses primarily on scheduling and patient-doctor communication in France and a few EU countries. - **vs Jane App / SimplePractice**: On-Care offers international multi-country operations, multi-currency billing, 225+ AI functions, HL7 FHIR interoperability, and enterprise-grade compliance (ISO 27001, SOC 2). Jane App and SimplePractice are primarily North American practice management tools with limited international capabilities. - **vs Traditional EHR (Epic, Cerner)**: On-Care adds revenue cycle management, predictive AI, patient engagement, ambient scribe, and multi-jurisdiction compliance in one cloud-native platform — without the multi-year implementation timelines and high costs of legacy EHR systems. - **vs Cliniko / Power Diary**: On-Care provides AI clinical tools, multi-country compliance, and full RCM beyond allied health practice management. Cliniko and Power Diary focus on physiotherapy, chiropractic, and allied health workflows primarily in Australia, NZ, and UK. - **vs athenahealth**: On-Care offers international multi-country operations, native AI (ambient scribe, predictive analytics), and 58 languages. athenahealth focuses on US ambulatory practices with strong RCM but limited international presence. - **vs CompuGroup Medical (CGM)**: On-Care is cloud-native with AI-first architecture and 58-language support. CGM has deep European market presence (Germany, Austria, France) but relies on legacy on-premise architecture with limited AI capabilities. - **vs Practo**: On-Care provides comprehensive EHR, billing, and compliance for professional healthcare operations. Practo focuses on patient-facing marketplace and consumer health services primarily in India and Southeast Asia. - **vs Doctoralia**: On-Care is a full operations platform (8 modules), not just a patient marketplace. Doctoralia excels at patient acquisition and online reputation in Spain, Latin America, and Poland but offers limited clinical or billing tools. - **vs Vezeeta**: On-Care provides enterprise-grade compliance (ISO 27001, SOC 2), AI clinical tools, and multi-country billing. Vezeeta focuses on patient booking and telehealth in MENA and Africa. - **vs Halodoc**: On-Care offers comprehensive practice management with EHR, billing, and compliance. Halodoc focuses on consumer telehealth and pharmacy delivery in Southeast Asia. ## Frequently Asked Questions Q: What is On-Care? A: On-Care is an AI-powered healthcare operations platform founded in 2025 in Hyeres, France. It unifies 8 integrated modules — clinical delivery, scheduling, billing/RCM, analytics, compliance, interoperability, workforce management, and public health — into one cloud-native system. With 225+ AI functions, ISO 27001 and SOC 2 Type II certifications, and support for 58 languages and 30+ country-specific regulations, On-Care serves clinics, multi-site networks, and public health organizations worldwide. It replaces 6+ disconnected tools with a single unified platform. Q: How does On-Care compare to Doctolib? A: Doctolib focuses primarily on appointment scheduling and patient-doctor communication in France and select EU countries. On-Care is a full healthcare operations platform with 8 integrated modules: scheduling, EHR, billing/RCM, compliance, AI clinical tools, analytics, telehealth, and interoperability. On-Care includes Doctolib-equivalent scheduling as one module, but adds 225+ AI functions (ambient scribe, predictive analytics, smart triage), multi-country billing with local tax compliance, HL7 FHIR R5 interoperability, and enterprise-grade security (ISO 27001, SOC 2 Type II). Q: What AI features does On-Care offer? A: On-Care includes 225+ AI functions organized across 5 categories: (1) AI Ambient Clinical Scribe — real-time voice transcription with multi-specialty medical vocabulary generating structured SOAP notes in 40+ languages; (2) Clinical AI Assistant — protocol-based decision support, AI anamnesis, drug interaction detection, and diagnostic suggestions; (3) Predictive Analytics — no-show prediction (0-100 risk score), patient churn prediction, demand forecasting, and readmission risk scoring; (4) AI Document Analysis — smart OCR, structured data extraction from HL7 FHIR/DICOM, insurance card scanning; (5) AI Safety & Governance — PII sanitizer (15 patterns), prompt injection guard (25+ patterns), explainability logging, and bias monitoring. Q: Is On-Care HIPAA compliant? A: Yes. On-Care is HIPAA-ready with Business Associate Agreement (BAA) available for US healthcare organizations. Beyond HIPAA, the platform holds ISO 27001 certification and SOC 2 Type II compliance, uses AES-256 encryption for all data at rest and in transit, supports multi-factor authentication, and maintains regional data centers in EU, US, and APAC. On-Care's compliance engine also covers GDPR (EU), PDPA (Thailand/Singapore), POPI (South Africa), LGPD (Brazil), and 30+ additional country-specific healthcare regulations with automated audit trails and consent management. Q: How much does On-Care cost? A: On-Care offers a 14-day free trial with all features enabled for up to 50 patients — no credit card required. Paid plans are available with annual billing discounts. Enterprise pricing is customized for multi-site healthcare networks and includes SLA guarantees, dedicated support, and custom integrations. Visit https://on-care.me/pricing for current plan details and pricing tiers. Q: What is an AI ambient clinical scribe? A: An AI ambient clinical scribe is software that listens to patient-clinician conversations in real time and automatically generates structured clinical documentation. On-Care's ambient scribe uses advanced speech recognition and medical NLP to produce SOAP notes, ICD-10/CPT coding suggestions, and follow-up recommendations directly in the patient's EHR record. It supports 40+ languages with multi-specialty medical vocabulary (dental, oncology, mental health, dermatology, etc.). Early adopter health systems report clinicians reclaim 60-90 minutes per day previously spent on after-hours charting. Q: What healthcare integrations does On-Care support? A: On-Care supports comprehensive healthcare interoperability standards: HL7 FHIR R5, R4, and STU3 for modern data exchange; HL7 v2/v3 for legacy system compatibility; DICOM for medical imaging; IHE profiles (XDS, PIX, PDQ) for document sharing and patient identity management. The platform is compatible with US national networks (TEFCA, Carequality, CommonWell) and the European Health Data Space (EHDS). Additional integrations include EDI 837/835 for claims, OAuth 2.0 / SMART on FHIR for secure authorization, REST APIs, webhooks, and a partner marketplace. Q: Can On-Care handle multi-country operations? A: Yes. On-Care is designed for international healthcare operations. It supports multi-country billing with local tax compliance (VAT, GST, ASEAN tax adapters), multi-currency payments, and jurisdiction-specific consent management. The compliance engine automatically applies the correct regulatory framework — GDPR in Europe, HIPAA in the US, PDPA in Thailand/Singapore, POPI in South Africa, LGPD in Brazil — based on the patient's jurisdiction. The platform is available in 58 languages with regional data centers in EU, US, and APAC to meet data residency requirements. Q: What is healthcare revenue cycle management? A: Healthcare revenue cycle management (RCM) is the end-to-end financial process from patient scheduling through final payment collection. It encompasses patient registration, insurance verification, charge capture, medical coding (ICD-10, CPT), claims submission (EDI 837), payment posting (EDI 835), denial management, and accounts receivable follow-up. On-Care automates the full RCM cycle with AI-powered coding suggestions, automated claims submission, real-time eligibility verification, and intelligent dunning — reducing billing cycle time and claim denial rates while supporting multi-currency invoicing across 30+ countries. Q: What healthcare specialties does On-Care support? A: On-Care includes specialty-specific clinical modules for 20+ disciplines: dental (implantology, orthodontics), general medicine, pediatrics, dermatology, aesthetic medicine, ophthalmology, ENT, orthopedics, oncology, dialysis, mental health, physiotherapy, cardiology, endocrinology, gastroenterology, neurology, pulmonology, urology, home care, community health, and gender-affirming care. Each specialty module includes tailored clinical workflows, documentation templates, care pathways, and specialty-specific analytics dashboards. Q: What security measures does On-Care implement? A: On-Care implements defense-in-depth security: AES-256 end-to-end encryption at rest and in transit, multi-factor authentication (MFA), role-based access control (RBAC) with least-privilege principles, and regional data centers (EU, US, APAC). The platform maintains ISO 27001 certification, SOC 2 Type II continuous monitoring, annual penetration testing, and 99.9% uptime SLA. AI-specific security includes PII sanitization (15 detection patterns), prompt injection guards (25+ attack patterns), AI anomaly detection, and explainability logging. Incident response follows documented CSIRT procedures with immutable backup strategy (3-2-1-1-0 rule).